FREQUENTLY ASKED QUESTIONS
The details that matter.
Before you subscribe.
Clear scope, practical setup requirements and straightforward answers about your SiteRoster account.
What counts as one site?
The plan supports 25 distinct hostnames. A subdomain is a separate hostname. You must verify each hostname you monitor.
Does SiteRoster fix an outage?
No. It observes availability, reports results and sends alerts. You or your hosting provider handle repairs.
What if the second probe is unavailable?
An outage observation remains unconfirmed. The service does not turn an unavailable probe into a healthy result or a confirmed outage.
Can every domain’s expiry date be checked?
No. Expiry checks depend on supported lookup data. Unsupported and unknown results are labeled rather than guessed.
Can I put my agency name on reports?
Yes. You can set a report name and color for your branded weekly PDF in the dashboard.
Is this a complete website audit?
No. Weekly metadata and up to 10 internal links per site are a bounded check. It is not a full SEO, security, accessibility or performance audit.
Is there a free trial?
No. The published plan is a monthly subscription with no trial. You can review the sample report and product scope before subscribing.
How do I cancel or request a refund?
Cancel from Settings & billing in your account. For refund requests, contact product support and read the refund policy. Mandatory consumer rights are unaffected.
Can I export or delete my account?
Your account settings provide data export and account deletion. Deletion cancels applicable subscriptions through the payment provider before local data is removed. Backups expire within 30 days.
Still have a question?
Email support@siterosterhq.com with your question. Never include passwords, API keys or payment card details.